JOB DESCRIPTION

Alarm Dispatcher, (Operator). This is a challenging job that requires excellent telephone communication skills, and the ability to type, read, and follow instructions. This position requires handling competing priorities and the ability to "multi-task". At peak times, you may be juggling alarm signals and inbound/outbound phone calls. The training process lasts approximately three weeks. You will be protecting people's lives and property. Occasionally you will catch burglars or save people and property from fires and other dangers.
The Alarm Dispatcher/Operator position is a challenging and rewarding role that requires excellent telephone communication skills, strong attention to detail, and the ability to type, read, comprehend, and follow instructions accurately.

This Alarm Dispatcher/Operator position requires the ability to manage competing priorities and effectively multitask in a fast-paced environment. During peak periods, operators may be responsible for handling multiple alarm signals while simultaneously managing inbound and outbound telephone calls. Remaining calm, focused, and accurate under pressure is essential.
Training for this position lasts approximately three weeks and provides the knowledge and skills necessary to perform the duties of the role.
As an Alarm Dispatcher/Operator, you play an important role in protecting people's lives and property. Your actions and attention to detail can make a real difference. On occasion, you may help law enforcement respond to a burglary in progress or assist in situations involving fires, medical emergencies, or other threats to people and property.

This position carries significant responsibility and requires professionalism, reliability, sound judgment, and a strong commitment to following established procedures.

Punctuality and attendance are essential to this position. We rely on our operators to be present and ready to work for every scheduled shift. Because we handle urgent and emergency situations, CSCI operates 24 hours a day, 365 days a year. We never close.

This position requires working a variety of shifts, including weekends and holidays. Employees must be dependable, punctual, and able to consistently meet their scheduled work commitments.

All applicants must possess the following qualifications:

Strong verbal and written communication skills
-The ability to type accurately while speaking on the telephone
-The ability to read, understand, and follow instructions
-The ability to multitask and manage competing priorities
-The ability to remain calm and focused in a fast-paced environment
-Reliable attendance and punctuality

Previous dispatch or alarm industry experience is not required. CSCI provides approximately three weeks of training and will teach you the skills, procedures, and software operations necessary to perform the job successfully.

CSCI offers a competitive benefits package that rivals those provided by much larger companies. Benefits become available after completion of a 90-day probationary period.

Our benefits package includes:

-Medical insurance
-Dental insurance
-Vision insurance
-Life insurance

CSCI pays the premium for the Life/AD&D insurance policy at no additional cost to the employee, providing valuable coverage and added peace of mind.s.

Pay for this position starts at $15.75 per hour with a potential for two performance-based raises annually. Merit raises are also granted for exceptional performance. CSCI also offers additional differential pay for second and third shifts after the 90-day probationary period. All operators also receive personal time, which accrues at four hours per month after your first month of employment. 40 vacation hours are offered after the first year of employment, and 80 hours after 2 years. Personal time and vacation time may either be taken or cashed out to increase pay.

Being an operator at CSCI can be very rewarding. With an excellent benefits package, a small company atmosphere, and a caring management staff, CSCI can provide candidates with a long-term career with growth and promotional opportunities. The Millikin family cares deeply about success, not only for the company but for the individual employees. There are few things as rewarding as thwarting a burglary or preventing someone's home or business from being destroyed. If you are looking for a long-term career with a growth-oriented company that cares about its employees, doing a job that is truly important, in an industry that is rapidly growing, then you should seriously consider CSCI for your career choice, resume, and your personal growth.